MIS Service Delivery Manager

HORUS Development Finance is reinforcing its MIS Service Delivery unit based in Accra (Ghana) with the recruitment of a dedicated MIS Service Delivery Manager.
Role/Responsibilities:
Working under the supervision of the Head of Information Systems based at Horus’ head office in France, the Service Delivery Manager is responsible for MIS Service portfolio development and delivery to its Advans clients.
His/her role is to provide the Advans network with the most appropriate IT infrastructure and support services, while contributing to development of the network (IT organisation, infrastructure, application enhancement and security standards) for the maximum benefit of the operations in the most cost-efficient manner.
His/her main responsibilities include:
 Being responsible for the overall management of the MIS Service Delivery Unit;
 Setting up the required organization, policies and processes for the 2nd level support & maintenance service for Advans clients;
 Line management to lead, motivate and develop the MIS Service Delivery Team (of IT experts and support officers) so that its individual and collective performance is of the required standard and meets the current and future needs of the business;
 Designing and implementing key performance metrics to improve service management productivity and the overall service provided to the business within a customer-focused support capability and account management relationship;
 Promoting the Advans model, investigating all appropriate means to develop the service portfolio, reduce the service cost, improve service levels and recommend new or revised standards, policies and guidelines, and remain in compliance with all Horus/Advans IS/IT strategy and guidelines and technological evolutions;
 Coordinating and delivering project activities/workstreams during greenfield implementations;
 Assisting in recruitment of staff and ensuring training, knowledge transfer and coaching to develop staff skills.
Skills/Qualifications/Experience:
a) Specific skills
 Technical/Economics college/university degree with MIS+IT skills
 Seven years or more working experience in IT (three years technology, minimum four years in IT organisation/project/business areas with a management position)
 Strategic IT planning, service management and delivery
 Full command of the English language, both written and spoken. French would be an asset
 Excellent understanding of the Customer Service concept, ITIL processes and best practices
 Knowledge, intercultural sensitivity and experience of development challenges and in developing countries
b) Management skills
 Experience in management in Africa
 Excellent interpersonal communication
 Leadership
 Planning and organisation
 Team working, Coaching/Mentoring skills
 Conflict management
 Fast learning
 Project management

To apply: Please refer to the Job Opportunities page of our website www.horus-df.com. Only shortlisted applicants will be contacted.