Technical Customer Service Representative (Cameroon)

YooMee Africa, a Swiss company operating broadband wireless networks in sub Saharan Africa, is looking for a Customer Service Representative for its operations in Cameroon.

The company has fast growing operations in Cameroon and is expanding to additional countries in sub-Saharan Africa. It is backed by experienced entrepreneurs and strong financial investors. 

Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties:

•Responding to customer through phone contact , open/close requests, customer inquiries, and requests for account information;

•Maintain customer records by updating account information.

•Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

•Recommend potential products or services to management by collecting customer information and analyzing customer needs.

•Provide remote online technical support to customers on products, hardware and software

•Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:

•    Customer Service and Excellent communication skills;

•    Computer literacy, Good typing skills;

•    Customer Focus, Problem Solving skills,

•Ability to work in team;

•    Listening and Questioning skills;

•    Capacity for quick analysis and reporting;

•    Availability to work 8h shifts 7 days per week;

Educations skills

At least a Degree in Network and Telecommunications;

Contact center knowledge will be a plus. 

We offer you a responsible position in a young, motivated team and the chance for personal and professional development in a new and fast expanding enterprise with international background. Confidentiality is guaranteed. 

YooMee Africa is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

Interested candidates should send their application letter, CV (both in English) and photo to cvcm@yoomee-africa.com